Frequently Asked Questions

    Click on one of the links below to review the FAQs for that section, or scroll down to read all FAQs!
    Pavilions |  Future Residents |  Current Residents |  Cottonwood Residential Communities  


    What is your pet policy?
    We welcome up to two furry friends and we have a 50 pound weight limit per pet. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    We offer classic apartments and renovated apartments. Our classic apartments feature light wood cabinetry with white appliances and our renovated apartments feature espresso cabinetry, stainless appliances, and granite countertops.

    Do all of your apartments include washer and dryer?
    Yes, all apartments include a full-size side-by-side washer and dryer.

    Do you have garages?
    Yes, every apartment has either a 1 or 2 car garage depending on floor plan. 1st floor homes have an attached garage.

    Do you have storage units available?
    We do not have rentable storage onsite. All apartment homes have 1 or 2 car garages depending on the floor plan.

    What is the parking policy at Pavilions? 
    Parking is first come first served. There are parking lots in front of and side of buildings in order to provide ample parking to our residents and their guests. No parking permits are required and we do not offer reserved spaces.

    What is included in the rent price?
    The price shown on our website includes your rent, washer/dryer, and garage.

    How do I setup electricity?
    Once you apply and receive approval, you will contact PNM at www.pnm.com to set up electric service prior to moving in. Provide them with your lease start date and address.

    How do I setup gas?
    Once you apply and receive approval, you will contact NM Gas Company at www.nmgco.com to set up gas service prior to moving in. Provide them with your lease start date and address.

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided by either Comcast or Century Link.

    What are the lease terms that are offered? 
    We offer lease terms from 2 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive access to the clubhouse during business hours and 24-hour access to the fitness center. The pool is open daily from 9:30am-10:00pm.

    What schools is Pavilions zoned for?
    Pavilions is zoned for Georgia O'Keefe Elementary, Eisenhower Middle School, and Eldorado High Scool.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you.  From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move in to my apartment? 
    You may apply to move in starting the date the unit is available.  The unit can be moved in to within fourteen (14) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    We only have 1 furnished apartment in the community.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment. Please bring a valid government ID with you.

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer the Resident Indemnity Management program. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.

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    For Current Residents

    How do I receive packages?
    Package carriers attempt to deliver to the homes, but if a resident is not home, we accept packages in the office.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within Pavilions as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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